Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Northstone Holdings LLC, doing business as Velara ("Velara," "we," "us," or "our") governing your access to and use of https://tradewithvelara.com, the Velara software, our programs, coaching, community, and related services (together, the "Services"). By accessing or using the Services, or by purchasing a program or membership, you agree to these Terms. If you don't agree, do not use the Services.

1. Who We Are — Important Disclaimers

• Not a government entity. Velara is a private company and is not affiliated with, endorsed by, or acting on behalf of the SBA, SAM.gov, or any U.S. government agency. Government registration (SAM.gov, UEI, EIN) is free through official .gov sites.
• Educational & software services only. The Services provide education, tools, templates, and coaching. We do not provide legal, tax, accounting, or financial advice. Consult a qualified professional for your situation.
• No guarantee of results. We do not guarantee that you will win any contract, receive any award, or earn any particular amount of income or revenue. Government contracting is competitive and takes work. Any examples, testimonials, or earnings statements are not typical and are not a promise of your results.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services.

3. Accounts

You're responsible for the accuracy of information you provide, for keeping your login credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use. Accounts are for the account holder only and may not be shared.

4. Programs, Membership, Billing & Trials

• Pricing & plans are disclosed at the point of purchase and may include a one-time program fee plus a recurring monthly subscription, and may include a free-trial period on the recurring portion.
• Free trial: if a plan includes a trial, any one-time fee is charged at purchase, and the recurring charge begins automatically when the trial ends unless you cancel before the trial ends.
• Recurring billing & authorization: by starting a subscription, you authorize us (and our payment processor) to charge your payment method on a recurring basis until you cancel. Prices may change with notice as permitted by law.
• Cancellation: you may cancel your subscription at any time by contacting us at [email protected]; cancellation stops future renewals. Cancelling ends access to software and membership features at the end of the paid period.
• Software access is tied to an active subscription. If your subscription lapses or is cancelled, access to the Velara software and community may be deactivated.

5. Refund Policy & Guarantee

Except as required by law or as provided by the guarantee below, program fees are non-refundable.

The 90-Day Work-With-You Guarantee (qualifying program members). If, within your first ninety (90) days in the program, you submit at least sixty (60) qualifying proposals using the Velara system and following our coaching, and you have not won a government contract, we will continue to work with you — providing coaching and program access at no additional program fee — until you win your first contract.

To qualify, you must: (a) actively participate (attend scheduled coaching, complete onboarding, and keep your business profile current); (b) submit proposals that meet the program's criteria; and (c) provide reasonable documentation of your submissions upon request. This guarantee is a commitment of continued effort and support only. It is not a money-back guarantee, and it is not a guarantee that you will win any specific contract, award, or amount of income — outcomes depend on many factors outside our control. Your recurring subscription (if any) remains in effect during the extended support period.

6. The Velara Software & AI-Generated Content

• We grant you a limited, non-exclusive, non-transferable, revocable license to use the software for your own business while your subscription is active.
• The software uses AI to help find opportunities and generate drafts (proposals, capability statements, analyses, etc.). AI output can be inaccurate or incomplete. You are solely responsible for reviewing, verifying, and editing all output before relying on or submitting it, and for ensuring everything you submit to any agency is truthful, accurate, and compliant.
• Government data (e.g., from SAM.gov, Grants.gov, USASpending.gov) is provided by third parties and may be delayed, incomplete, or changed. Always confirm details on the official source.

7. Acceptable Use

You agree not to: use the Services unlawfully or to submit false or fraudulent information to any agency; resell, share, scrape, reverse-engineer, or copy the software or materials; misrepresent the Services or your affiliation; infringe others' rights; or interfere with the Services' operation or security.

8. Intellectual Property

All content, software, templates, course materials, and branding in the Services are owned by Velara or its licensors and protected by law. Program and course materials are licensed to you for your own business use only and may not be redistributed, resold, or shared.

9. Communications Consent

By providing your email and phone number, you consent to receive service communications and, where you opt in, marketing by email and SMS. You can opt out anytime (unsubscribe link; reply STOP to texts). See our Privacy Policy. Consent to marketing is not a condition of purchase.

10. Third-Party Services

The Services rely on third parties (payment, hosting, membership platform, scheduling, government data APIs). We are not responsible for third-party acts, outages, or terms. Your purchases may also be subject to the terms of the platform where the purchase is processed.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or that any result will be achieved.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELARA AND ITS OWNERS, OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUE, ARISING FROM OR RELATED TO THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless Velara from claims, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your submissions to any agency, or your breach of these Terms.

14. Dispute Resolution; Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-laws rules. You and Velara agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered in Franklin County, Ohio, rather than in court. You and Velara each waive the right to a jury trial and the right to participate in a class, collective, or representative action. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction. If, for any reason, a claim proceeds in court rather than arbitration, it will be brought exclusively in the state or federal courts located in Franklin County, Ohio, and you consent to their jurisdiction.

15. Changes to the Services or Terms

We may modify or discontinue the Services, and may update these Terms, at any time. Material changes will be posted with a new effective date; continued use after changes means you accept them.

16. Contact

Northstone Holdings LLC (d/b/a Velara)
6545 Market Avenue N. STE 100, North Canton, OH 44721
Email: [email protected]